Contact Us

You can contact our support team on [email protected]. Alternatively you can fill out the form at the bottom of the page.


Please click on the below drop down for a list of FAQ's. Please feel free to contact us if there are any questions that you may have that haven't been answered below.

What internet browser should I use to view the content?

For best results we recommend using Google Chrome.

Where do I need to go to watch the content?

All the sessions will be streamed through the platform and you can access these through the agenda or links on the event homepage. To access the live stream pages you need to be logged into your account and have purchased a ticket to the ACBMedLab2021 event.

I can’t join the session live, will it be recorded?

Yes, all sessions will be recorded and uploaded to the website after the event. You will still need to purchase a ticket to the event to view this content.

What discounts are available when purchasing a ticket?

Member discounts are available, please view the ticket types page for more information. Click here to view.

What CPD points are available for this meeting?

The UKMedLab21 is CPD accredited.

I didn’t receive my confirmation email, what do I do?

Confirmation emails are sent once your purchase is complete. If you have completed your purchase and did not receive the email please contact us on:

[email protected]

What if I want to cancel and receive a refund?

Please contact [email protected] with your ticket information.

How do I ask questions throughout the sessions?

Interaction tools will be alongside the player.

Will my registration data be shared with anyone?

Your data is stored securely, and we will only contact you if you have given us permission to do so. No data will be shared with our partners and exhibitors unless you submit your details directly with them.

Can I apply for student discount?

Please contact [email protected] for more information.

I'm an Industry Partner, can I pay via other methods?

Yes we will be happy to work with your team, please contact [email protected].

UKMedLab21 Cancellation Policy

All cancellations must be made in writing to [email protected]

Cancellations made 14 days prior to the event will be refunded minus a £10 administration fee – please note that cancellations will take up to five working days to be processed and once processed can take between five and ten working days for the payment to be received.

Cancellations made within 14 days of the event will receive no refund.

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